Terms & conditions - all guests

  1. All dogs need to wear flat collars for safety reasons, and have an attached name-tag.

  2. All dogs need to have up-to-date vaccinations. Puppies that have had their first vaccination are able to attend Doggy Daycare, however you must accept the risk and that Paws in the City is not liable for consequences. If your dog is sick, you will not bring it to Doggy Daycare for the safety of other pets. If your dog is suffering from a contagious disease, you will not bring your pet until you provide a veterinary certificate saying they are safe to attend. You understand Paws in the City may need to separate your pet from other dogs if they believe your dog may have a transmittable disease, and that they will try to contact you to let you know.

  3. Whilst all care will be taken to ensure the health and safety of your pet, you understand dogs may incur the occasional muscle soreness, injury, or mild contagion. When you leave your dog with Paws in the City, you acknowledge the possibility of this happening and accept that Paws in the City will not be liable for any costs associated with these. If Paws in the City believes your dog needs veterinary care they will try to contact you. If there is an emergency, they will take your pet to the closest available vet clinic.

  4. Paws in the City recommends you keep a regular programme of treatment for internal and external parasites (for example, fleas and worms).

  5. You understand Paws in the City reserves the right to decline your pet from Doggy Daycare. Your dog needs to meet requirements for reasonable good manners, and may not be admitted to the general Doggy Daycare area unless discussed earlier with Paws in the City. This is in order to provide safety for all dogs who attend.

  6. Due to hygiene and safety reasons, bitches in season, whilst they can be groomed, will not be able to attend normal Doggy Daycare.  This also applies to non-neutered/entire male dogs over the age of approximately 9 months without first discussing this with a staff member. If you would like your dog to stay for the day and we are not able to put them in with the other dogs they will still be looked after but please discuss with us first to ensure we have space that can be dedicated to your dog.

  7. Paws in the City need to be aware of any health or behavioural problems your pet has. Examples of health/medical problems can be but are not limited to allergies, arthritis, or epilepsy. It is important Paws in the City are informed of these due to the safety of your dog and other dogs, and because they provide treats to attending dogs.

Payment of services

We do have EFTPOS facilities at our stores, but please note we do not accept credit cards.


Payment is required at the time of the service or as negotiated beforehand with us. Outstanding debts may incur a 10% late payment fee, and we reserve the right to send any outstanding debts to a debt collection agency.